MTA Customer Promise

When dealing with a MTA member business, you can be confident you have chosen a business committed to the MTA Customer Promise, a code of conduct which values and supports you.

MTA CODE OF CONDUCT

The sign of an automotive professional, all MTA Members commit to the following customer promise:

Integrity
We will live up to our obligations. We will carry out all operations and transactions in good faith.

Professionalism
We will conduct business with the highest level of skill.

Truthfulness
We will tell you the truth in all of or interactions with you.

Care
We will supply our products and services with the highest customer care in mind.

Initiative
We will be proactive in meeting your needs and expectations. We will explore different options in order to do so.

Ethics
We will comply with all regulatory frameworks and industry codes of practice. Beyond our legal obligations we have our own moral standards we will always uphold.

Accountability
We will be open and transparent with you. We will stand behind our promises to you.

“Your MTA customer promise certificate is the clearest demonstration to current and future customers that you abide by a strict industry code of conduct that values them.”
Paul Unerkov - MTA CEO

TO JOIN THE MTA TODAY:

Apply Online
Call 8291 2000
Email
yourmta@mtaofsa.com.au