Are you delivering positive experiences and outcomes for your customer?
Are you sure?
How you meet your customer’s needs directly impacts your bottom line.
Undertake the MTA SA/NT Customer Needs Training to:
- Provide positive and memorable (in a good way) customer service
- Avoid making costly and/or unrealistic promises
- Meet and exceed the needs and expectations of your customers
- Increase business revenue
This workshop will support business owners and staff interfacing with customers to:
- Deliver exceptional customer service before, during and after purchase of your product and/or service
- Communicate effectively with customers and other service providers
- Ensure available services and the needs of the clients are matched
- Apply positive early intervention strategies if a potential conflict arises
- Build and maintain a referral and network base to grow your business
- Keep existing customers coming back
- Keep accurate customer contact records
Providing a positive customer experience is the responsibility of everyone in your workplace.
Customers are vital for your organisation and every interaction and communication is the opportunity to build your reputation, grow your revenue and deliver results for your business (both short term and long term).
As a non-accredited course, all participants completing this course will receive a Certificate of Attendance.
ENROLMENT INFORMATION
Course costs:
$375 MTA members | $440 Non-members
Time:
9.00am - 4.00pm
Date:
See events calendar for upcoming training
Delivery Mode:
Theory and practical application.
Course Location:
Motor Trade Association, Level 1, 81 Greenhill Road, Wayville SA 5034
Contact:
Phone 8291 2000
Email wr@mtasant.com.au
Register online for Upskilling Training here
Download the Address Customer Needs flyer for more information.
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